Connect Calendars
Connect Google or Outlook calendars for bookings and conflict checks.
Calendar connections let Agiled add new booking events to a calendar and check busy time before showing available slots.
Connect calendars before publishing booking pages. Otherwise public availability may ignore the host's real calendar conflicts.
Connect a Calendar
- Open Scheduling > Calendars.
- Choose Connect Google or Connect Outlook.
- Complete the provider sign-in and permission flow.
- Return to Agiled.
- Review the connected calendar settings.
Use the calendar account that should host bookings for that Agiled user. If your browser is already signed in to multiple Google or Microsoft accounts, confirm the provider account before approving access.
Calendar Settings
Active
Turn a calendar on when it should be used by Scheduling.
Primary
Choose the calendar where new booking events should be created. Only one
calendar should be primary at a time.
Check Conflicts
Turn this on for any calendar that should block busy times from appearing as
available.
Disconnect
Use disconnect when Agiled should no longer access that calendar.
Recommended Setup
For each scheduling user:
- Connect the calendar account they actually use for meetings.
- Mark the calendar that should receive new bookings as Primary.
- Turn on Check conflicts for every calendar that contains busy time.
- Leave old, shared, or holiday-only calendars inactive unless they should affect public availability.
- Book one internal test appointment before sharing a booking page.
If a teammate has multiple calendars, use primary for where bookings should be created and conflict checks for where busy time should be read.
Do not mark a shared company calendar as primary unless new bookings should be created there. Primary should normally be the host's working calendar.
Test the Connection
After connecting, open a public booking page in a private window and book one internal test appointment. Confirm the slot disappears when the calendar is busy and that the new event appears on the primary calendar.
If the event appears on the wrong calendar, review the primary calendar setting. If busy time is ignored, check whether Check Conflicts is enabled on the calendar that contains the busy event.
Also test a reschedule or cancellation if your workflow depends on those updates appearing externally. Provider permissions can allow event creation while still causing update or deletion issues.
Confirm Host Ownership
Calendar setup is per host. If a booking page offers multiple hosts, test each host's calendar connection instead of assuming one successful booking proves the whole page. Check that every host has the right primary calendar and conflict calendars before sharing a team booking link.
When a host changes role or leaves, review event types and booking pages before disconnecting the calendar so customers do not keep booking with an unavailable person.
Reconnect Or Disconnect
Reconnect when provider access expires, the user changes password, an admin changes app permissions, or the wrong account was connected. Disconnect when a calendar should no longer receive booking events or influence availability.
After disconnecting, review active booking pages and event types so customers do not book against outdated host availability.
Team Changes
When a host leaves the team or changes email provider, disconnect or reconnect their calendars before reassigning booking pages. Then test one public booking page to confirm slots and writeback use the new host setup.
Provider Help
If the connection fails during provider sign-in, review the provider account, permissions, or admin policy: