Scheduling

Fix missing booking times

Find out why your booking page shows no times, too many times, or times you're busy.

When your booking page doesn't show the times you expect, one setting is usually blocking it. Open the exact link in a private browser window, then work through the checks below.

No times are showing

  • The booking page has Accepting bookings on, and its editor shows no warnings.
  • The event type is active, and uses the schedule you expect on its Scheduling tab.
  • The schedule has that day turned on, and no date override closes it.
  • Minimum notice isn't too long, and the Booking window reaches that date.
  • For paid event types, your online payment provider is connected.

A whole day is missing

Look for an all-day event marked busy, such as a holiday or travel reminder. All-day Google events block the whole day. Mark the event Free in your calendar, or turn off Check for conflicts for that calendar in Settings › Apps.

You're busy but the time is still offered

  • The event is marked Free. Only busy events block time. Google working-location entries and Outlook's Working elsewhere leave time open too.
  • It's on someone else's calendar. Only the host's own calendar is checked. For round robin, each member's calendar is checked.
  • Check for conflicts is off for that calendar in Settings › Apps.
  • It was just added. Wait a few minutes and try again.

Times are too close together

Add Buffer time, or choose a longer gap under Start times, on the event type's Scheduling tab.

Times are in the wrong timezone

Check the schedule's timezone first, then the event type's Timezone, then the timezone the client picked on the booking page.

You're done when a test booking at the time you expect shows in Scheduling › Appointments and on your calendar. Cancel the test afterwards so it doesn't hold real time.

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