Attendance Corrections

Attendance corrections let employees request changes and managers review them.

When To Use A Correction

Use a correction request when the employee or manager wants an auditable change instead of silently editing the attendance record.

Common reasons include missed clock in, missed clock out, wrong status, or other context that should be reviewed.

Use direct attendance editing only when the manager is intentionally correcting the record without employee review. Use correction requests when the reason and approval decision should stay visible for later attendance, payroll, or HR review.

Request A Correction

1. Open the attendance record.
2. Select Request correction.
3. Choose a reason, such as missed clock in, missed clock out, wrong status, or other.
4. Choose the requested status.
5. Add a reason note.
6. Submit the request.

The correction request stores the reason code, requested status, and reason note. The original attendance record remains available for comparison during review.

Submit corrections as soon as the issue is noticed. Waiting until payroll review can slow approvals and make it harder for managers to verify the real work time.

Good Request Notes

Include the expected time, what went wrong, and any manager context. For example, Forgot to clock out after the client call; actual end time was 5:15 PM. Vague notes slow down approval and payroll review.

Review A Correction

1. Open the correction request.
2. Compare the requested change with schedules, leave, or manager context.
3. Choose approve or reject.
4. Add an admin note.
5. Submit the decision.

Use the admin note to explain the decision. For approvals, mention the evidence used. For rejections, explain what was missing or why the original record should stand.

If the correction affects payroll, review it before creating or approving the payroll run for that period. Late corrections can change attendance reports and manager review notes after payroll decisions have already been made.

Approve only the change that is supported by the record and note. If the request needs a different status or time than the employee submitted, reject it with a clear admin note and ask for a corrected request according to your HR process.

Review Checklist

• Check the employee and date.
• Compare the requested status with leave requests.
• Check any clock-in or clock-out evidence.
• Read the employee's reason note.
• Add an admin note before approving or rejecting.

Correction decisions affect attendance reports, manager review, and payroll checks, so avoid approving unclear requests without context.

Payroll Cutoff

Set a team cutoff for corrections before payroll. Late corrections should follow your HR process so payroll reviewers know whether to update the current run or record the change for the next cycle.

Communicate the cutoff to employees before each pay period closes. Corrections submitted after the cutoff should be reviewed consistently so payroll decisions are auditable.

After Approval Or Rejection

After deciding:

• confirm the attendance record shows the expected status
• check the employee's self-service view if the employee needs confirmation
• review attendance reports for the period if the correction was material
• add a follow-up note or task if the same issue repeats

Repeated missed clock-ins may be a training, scheduling, or policy issue rather than a one-off correction.

Troubleshooting Corrections

If a correction request is missing, confirm the employee, date range, attendance record, and whether the request was already approved or rejected.

If managers disagree about the decision, use the correction note and attendance history as the source of truth. Avoid changing records silently after a decision has already been recorded.

Related Docs

• Attendance
• Edit Attendance
• Attendance and Leave Reports