Troubleshoot Account Access
Fix common sign-in, verification, password, invitation, and workspace access issues.
Use this page when you cannot get into the expected Agiled workspace.
Start by confirming the email address and sign-in method. Most access issues come from using a different email than the one invited to the workspace.
Cannot Sign In
Check that the email and password are correct. If you use Google sign-in, make sure you selected the same Google account connected to Agiled.
If you normally use Google, do not switch to password sign-in unless you already set a password for that account.
If multiple accounts use similar emails, write down the exact address shown on the sign-in or error screen. Access is tied to the account email, not just the person using the browser.
Try a private browser window when you suspect the browser is reusing the wrong Google account or stale session. This helps separate credential problems from browser state.
Password Reset Email Did Not Arrive
Check spam, confirm the email address, and request another link. Reset links expire after 1 hour.
Use the newest reset email only. Older reset links may no longer work after you request a new one.
Verification Code Did Not Arrive
Check spam and select Resend code from the verification page. If you are signed into the wrong account, sign out and sign in with the correct email.
Use the newest code only. If several messages arrive, older codes may be invalidated by later resend requests.
Invitation Does Not Work
Ask the workspace admin to confirm the invitation is still pending and was sent to the right email address.
If your browser is signed in to another account, sign out or open the invite in a private browser window.
Workspace Access Denied
The signed-in account does not have access to the workspace. Ask an owner or admin to invite the email address you are using.
If you recently accepted an invite, sign out and back in so the session reloads workspace membership.
Also check the organization switcher. You may have access to the workspace but be viewing another organization where the same records do not exist.
If a direct link fails, open the app home page first and switch to the correct organization. The link may belong to a workspace that your current session has not selected.
Organization Is Missing
Open Organizations and check the list. If the workspace is not there, your account is not a member of that organization yet.
Ask an owner to check the exact email on the member or invitation record. Access does not transfer automatically between personal and work email addresses.
What To Send Support
Share the email address you are using, the workspace URL, the sign-in method, the exact error, and whether the issue also happens in a private browser window.
Do not send passwords, reset links, or verification codes to support. If a code or link was used, share only the approximate time and the email address involved.
Safe Recovery Order
Try these in order:
- Confirm the exact email address.
- Use the matching sign-in method.
- Check verification or reset emails.
- Open Organizations and switch workspace.
- Ask an admin to confirm invitation or membership.
- Contact support with the details above.
After access is restored, confirm you can open the specific module or record you needed. Sign-in success does not always mean your role includes every page.