I can't sign in
Get back into Agiled when your password, code or invitation doesn't work.
Most sign-in problems come down to the email address. Your work and personal emails can belong to different Agiled accounts.
My password isn't accepted
Likely causes: a different email than the one you signed up with, browser autofill entering an old password, or an account that uses Google sign-in.
- Check the email address on the sign-in page, letter by letter.
- If you signed up with Google, select Continue with Google instead.
- Otherwise, select Forgot password? and then Send reset link.
- Open the newest reset email and choose a new password. The link works for one hour.
The reset or verification email doesn't arrive
Likely causes: a typo in the address, the email landing in spam or a company quarantine, or an older email being opened instead of the newest one.
- Search your spam, promotions and quarantine folders for Agiled.
- Request a new email with Send another link or Resend verification email.
- Use only the newest email or code. Older ones stop working.
I'm signed in but can't get into the workspace
Likely causes: the invitation went to a different email, it hasn't been accepted yet, or you're looking at another workspace.
- Use the workspace switcher to check you're in the right workspace.
- Open the invitation email and accept it while signed in with that same email address.
- If it has expired, ask the workspace owner to resend it. They can select Resend invite in HRM › Members.
- Sign out and back in after your access changes.
Still stuck? Email support@agiled.app with the email you sign in with, the workspace name and the exact message you see. Never send your password or codes.