My client can't pay the invoice

Payment problems are either about your client paying you, or about your own Agiled plan. They have different fixes, so start with the one that matches.

My client's payment failsCopy Anchor Link

Likely causes: no online payment provider (such as Stripe) is connected, the invoice no longer allows payment, or the card was declined.

1. Open the invoice and check it's sent and still has a balance due.
2. Open the payment link in a private browser window. If the page doesn't open, see My client can't open a link.
3. Open Settings › Finance and check your payment provider shows as connected.
4. Look up the attempt in your payment provider's dashboard for a decline or account issue.

A payment shows the wrong amount or dateCopy Anchor Link

1. Open the payment in Finance › Payments.
2. Compare it with the transaction in your payment provider.
3. Correct the amount, date or method.
4. Open the invoice and check its balance before you send a receipt or reminder.

If your client paid outside Agiled, record it as an offline payment with the method and a reference.

My trial or plan has endedCopy Anchor Link

Your data is safe. The workspace opens on Settings › Billing.

1. Choose a plan to get back in, or select Extend trial to add 7 more days once.
2. To work in another workspace meanwhile, select Switch organization.

While your workspace is paused, payment links you already sent keep working, so clients can still pay open invoices.

Still stuck? Email support@agiled.app with the invoice number, the amount and currency, the date and any error your client saw. Never send card numbers.

RelatedCopy Anchor Link

• Record an invoice payment
• Connect Stripe
• Billing