My client can't open a link
Fix links to forms, booking pages, invoices, documents and the client portal that don't work for your client.
Your client opens links without signing in to Agiled, so a link can work for you and still fail for them. Open it in a private browser window to see what they see.
The link shows an error or the wrong page
Likely causes: an old link from an earlier email, a record that is still a draft or was cancelled, or a custom domain that isn't verified.
- Open the record in Agiled and copy its link again.
- Check the record is sent or published, not a draft or cancelled.
- Open the new link in a private browser window.
- If you use your own domain, try the standard Agiled link. If that works, check your domain in Settings › Domains.
My booking page shows no times
Likely causes: the event type has no available hours, a connected calendar shows you as busy, or the notice and buffer settings rule out the days your client is looking at.
- Open the event type and check its available hours and time zone.
- Check your connected calendar for all-day or busy events on those days.
- Check the minimum notice and buffer times on the event type.
- Open your booking page in a private window and look a few days ahead.
My client can't open the client portal
Ask your client what they see:
- Your access to [your business] has ended: portal access was turned off. Turn it back on from their contact.
- This portal is temporarily unavailable: your trial or plan has ended. Choose a plan in Settings › Billing.
- An invitation message, such as expired or cancelled: send them a new portal invitation.
My form doesn't accept answers
Check the form is published and test it from its direct link. If the direct link works but the form on your website doesn't, your web person should check the embed code on that page.
Still stuck? Email support@agiled.app with the exact link, the record name or number, what your client tried to do and a screenshot of what they see.