Troubleshooting
My client didn't get the email
Find out why an invoice, document, booking or other email didn't reach your client, and send it again safely.
When an email doesn't arrive, it's usually the address, the client's spam folder, or a message from Agiled saying sending is paused.
The email never arrived
Likely causes: a typo in the client's email address, the email went to spam, or no mailbox is connected for an email a workflow sends.
- Open the invoice, document or booking and check the recipient's email address.
- Ask your client to search their spam and promotions folders for your business name.
- If a workflow sent it, open the run. If it says no mailbox is connected, connect one in Settings › Mailboxes, then select Retry run.
- Send it again from the record, to yourself first if you changed anything.
Agiled says sending is paused
Read the message, then do what it says:
- Verify the workspace owner's email: the owner verifies their email address, then sending starts again.
- A retry time, such as "Try again in about 3 hours": wait until then. Trying sooner doesn't help. This can happen to emails you write yourself during a trial.
- Email is paused for this account: contact support. Reconnecting your mailbox won't change it.
Good to know
- Emails your clients need still go out during a trial, including booking confirmations, sign-in codes and invitations.
- Custom email wording needs a paid plan. Trial workspaces send the standard emails.
- Check the record before you resend, so your client doesn't get two copies of something out of date.
Still stuck? Email support@agiled.app with the record that sent the email, the recipient's address, roughly when it was sent and any message Agiled showed.