My import didn't work

Import problems almost always come from the spreadsheet: a missing column, an odd date format, or a name that doesn't match anything in Agiled.

Some rows failedCopy Anchor Link

Likely causes: a required value is empty, an email or date isn't valid, or the row names an account, project or stage that doesn't exist in Agiled yet.

1. Open the import results and read why each row failed.
2. Fix those rows in your file, and delete the rows that already imported.
3. Create any missing accounts, stages or fields in Agiled first.
4. Import the fixed rows only.

The columns went into the wrong fieldsCopy Anchor Link

Stop before you finish the import. Change the column matching on the mapping step, or rename the headers in your file so they're clear, then upload it again.

I got duplicatesCopy Anchor Link

Duplicates happen when the same person appears with different emails or names, or when the same file is imported twice. Import a few rows first and check how they look before you import the rest.

Good to knowCopy Anchor Link

• Before you upload, remove blank rows, notes above the headers and merged cells. Use one row per record.
• Keep your original file untouched and work on a copy.
• If many rows fail for the same reason, fix the setup in Agiled before you try again.

Still stuck? Email support@agiled.app with what you were importing, your header row, two or three failed rows and the error messages.

RelatedCopy Anchor Link

• Bring your existing data into Agiled
• Import contacts
• CRM imports