Troubleshooting
My calendar or email isn't syncing
Reconnect a calendar, mailbox or other app when its information stops coming into Agiled.
When an app stops syncing, the connection has usually expired or lost permission. Reconnecting fixes most cases.
My calendar isn't blocking busy time
Likely causes: the calendar connection expired, you connected a different account, or a teammate's calendar isn't connected. Each person connects their own calendar.
- Open Settings › Apps and find your calendar app.
- If it shows a problem or says sync is paused, reconnect it and sign in again.
- Make sure you sign in with the account that holds your meetings.
- Open your booking page in a private window and check the busy time now shows as unavailable.
My emails aren't coming into Agiled
Likely causes: your mailbox password changed, your email provider removed access, or your IT team changed a security setting.
- Open Settings › Mailboxes and find the mailbox.
- Reconnect it and approve the permissions your provider asks for.
- Start a sync again to bring in recent emails.
For an IMAP mailbox, check the server, port and password with whoever manages your email.
Another app isn't bringing in data
- Open the app in Settings › Apps and check it's connected.
- Open its latest sync and read the error or skipped count.
- Fix what it says, then sync again with a small date range first.
Still stuck? Email support@agiled.app with the app name, the account you connected, when it last worked and the error Agiled shows.