Use your own domain

A custom domain puts your own web address on the pages clients open, such as portal.yourstudio.com instead of your Agiled address. It looks more professional and builds trust. Your built-in Agiled address keeps working alongside it.

Before you startCopy Anchor Link

• You need access to the place where your domain is managed (your domain registrar or DNS provider, such as GoDaddy, Namecheap, or Cloudflare). If someone else manages your website, your web or IT person can do the DNS step for you.
• Only owners and admins can manage domains.

Add your domainCopy Anchor Link

1. Open Settings › Domains.
2. Under Custom Domain, enter a subdomain, such as portal.yourstudio.com. Use one that isn't already used by your website or email.
3. Select Save.
4. Copy the record Agiled shows: its Type, Name, and Value.
5. At your domain provider, add a new record with exactly those details. This record (a CNAME) points your subdomain at Agiled.
6. Back in Agiled, select Verify.

You're done when the record shows Active and your domain opens your Agiled pages. It can take from a few minutes to a few hours for the record to reach the internet, and a little longer for the secure padlock (HTTPS) to appear.

Remove your domainCopy Anchor Link

1. Open Settings › Domains.
2. Check the custom domain shown is the one you want to remove, then select Remove.
3. Delete the record at your domain provider if you no longer need it.

Links you already sent with the custom domain stop working once the record is gone. Resend those links from the record in Agiled so clients get your built-in address.

Good to knowCopy Anchor Link

• A new domain stays Pending while Agiled checks it every 15 minutes for up to 72 hours. If the record still isn't found by then, it shows Failed.
• If the record goes missing later, your domain stays online and the page warns you. Fix the record before the next daily check, or the domain goes offline and links use your built-in address.
• A failed domain is checked again every day and comes back online on its own once the record is right. Select Verify to check it straight away.
• Verify shows Failed? Check the name and value were copied exactly, with no extra spaces. Many providers add your domain automatically, so enter only portal in the name field, not portal.yourstudio.com.
• Using Cloudflare? Set the record to DNS only (grey cloud) so Agiled can see it.
• Your workspace subdomain (your built-in Agiled address) is fixed when the organization is created and can't be changed.
• The page shows when the domain was last checked and when it was verified.

RelatedCopy Anchor Link

• Customize the client portal
• General settings