Review Public Payment Success
Confirm what customers see after public payment and how finance should reconcile the result.
The public payment success page confirms the result after a customer completes a public checkout or invoice payment flow.
Use it to understand what the customer sees and what your internal finance team should verify afterward.
What The Customer Sees
The success page can show:
- payment or order confirmation;
- offline payment status when the customer submitted an offline method;
- related order or invoice details;
- next-step messaging from the payment flow.
The exact content depends on whether the payment was online, offline, linked to an order, or linked to an invoice.
Internal Review After Success
After a customer reports a successful payment, check:
- invoice, order, or checkout link record;
- payment amount and currency;
- payment method;
- gateway transaction status, when online;
- offline payment instructions and reference, when offline;
- customer contact and billing details;
- whether the record status updated correctly.
Do not rely only on the customer-facing success page for reconciliation. Compare Agiled with the payment provider or bank record when money movement matters.
Offline Success
Offline success means the customer submitted payment information or followed offline instructions. It does not always mean funds have cleared.
Review the offline payment record, bank reference, amount, date, and customer message before marking the invoice or order fully settled.
Troubleshooting
If the customer saw success but Agiled does not show payment, check the payment provider dashboard, webhook delivery, payment record, and whether the customer used an old or duplicate link.
If Agiled shows payment but the provider does not, pause follow-up automation until finance verifies the transaction.