Agiled Docs

Use this guide when you can open Agiled but cannot complete sign in, connect a session, or find the workspace area you expected.

Check that:

The email address is typed correctly.
The password is correct.
You are connected to the internet.
The app is using the expected Agiled environment.

If you are creating an account, confirm the name field is filled and both password fields match.

If the same credentials work in the web app, update the mobile app, restart it, and try again on a stable connection. If the account uses Google sign-in in the web app, use the matching sign-in method instead of creating a second email-password account.

After repeated failed attempts, reset the password from the web sign-in page and use the newest reset email. Old reset emails may open but no longer complete the change.

Mobile App Shows Only Session Status

That is expected for the current mobile app. Use the web workspace for CRM, finance, projects, files, docs, workflows, reports, commerce, and settings.

Do not troubleshoot a missing CRM, finance, or project screen as a permission issue until you have confirmed the user is in the web app. The mobile app can confirm session access, but the full operating workspace is currently in the web experience.

Desktop Handoff Does Not Return

If the desktop app opens your browser but does not update after sign in:

Return to Agiled Desktop.
Select Refresh session.
If it still says No desktop session found, start Sign in with browser again.
Make sure your browser is allowed to open the com.agiled.desktop app link.

If the browser asks whether it can open Agiled Desktop, approve the prompt. If the prompt was blocked earlier, check browser site settings, popup settings, and macOS app-link permissions before starting another handoff.

Desktop Says No Session Found

Select Refresh session first. If no session appears, sign in again with the browser handoff.

Confirm The Right Surface

Before troubleshooting a missing feature, confirm whether the user is in the web workspace, mobile app, or desktop session shell. Most operating modules are in the web workspace. Mobile and desktop access issues often look like permission problems until the surface is identified.

For support, capture the device type, app version if available, browser, signed in email, workspace name, and the exact page or handoff step where the session stopped.

You Signed In but Cannot Access a Workspace

This usually means the account does not have access to that workspace or the active workspace is not the one you expected. In the web app, open the organization switcher or the Organizations page and choose the correct workspace.

If the workspace is missing entirely, confirm the invitation email address, whether the invite was accepted, and whether the owner removed the member. If you have multiple accounts, sign out and use the exact email that received the invitation.

A Module Is Missing

Check whether:

The module is enabled in workspace settings.
Your role has permission to view it.
You are using the web app, not the mobile or desktop session shell.

After an admin changes module or role access, refresh the session and reopen the workspace. If the page still does not appear, test the direct URL and review the access audit so you know whether the issue is navigation, permissions, or module availability.

Troubleshoot Mobile and Desktop Access