Review Product Audit History
Use product audit history to trace catalog changes, inventory changes, and the teammate who made them.
Product audit history shows changes made to product records. Use it when you need to understand who changed a product, what changed, and when the change happened.
Open Products > Audits.
Read The Audit List
The audit list shows each change with the product name, action, description, user, and timestamp. Use it to investigate catalog changes before editing the product again.
Common audit review questions include:
- Who changed the product price?
- When was inventory adjusted?
- Which product was archived or restored?
- Did someone update a product used in invoices or storefronts?
- Was a product changed before an order or invoice was created?
Filter By Product
Use the product filter when a catalog has many audit events. Select the product you need to investigate, then review only the events connected to that product.
If the product name appears as unknown, the product may have been deleted or the audit may reference a record that no longer appears in the active catalog.
Compare Against Live Product Data
Audit history explains what happened, but the product record shows the current state. After reviewing an audit event, open the product catalog and confirm the current product name, price, category, tags, inventory, and active state.
If a product is used by finance or commerce, also check recent invoices, estimates, checkout links, storefronts, and orders before changing it again.
When To Use Audit History
Use product audits when:
- inventory counts do not match expectations
- a customer received the wrong product price
- a storefront item changed unexpectedly
- reports show unexpected product revenue
- a teammate asks why a product is inactive
- a finance document used outdated product data
Review Checklist
- Filter to the relevant product.
- Identify the action and timestamp.
- Check the teammate who made the change.
- Compare audit description with current product data.
- Review connected finance or commerce records if the change affects customers.
- Add a note in the related task, order, or ticket when follow-up is needed.