Review An Order Detail Page
Review commerce order items, customer details, payment state, status changes, source, and invoice generation.
The order detail page is where you review one commerce order after a storefront or checkout purchase. Use it to verify purchased items, customer details, payment state, order status, source, notes, and invoice linkage.
Open an order from Commerce > Orders.
Review Order And Payment Status
The top of the order detail page shows the order number, order status, and payment status. Review both before taking action.
Order status can indicate whether the order is pending, processing, completed, cancelled, or refunded. Payment status can show whether money is unpaid, paid, partial, or refunded.
Do not mark an order completed only because it exists. Confirm payment, delivery requirements, and invoice handling first.
Check Items And Totals
The items table shows product or service name, description, quantity, unit price, tax, and line total. The totals area shows subtotal, discount, tax, and final total.
Before fulfilling or invoicing an order, confirm:
- each item is correct
- quantities match what the customer intended
- discounts are expected
- tax looks correct
- currency and final total match the checkout
- notes do not contain special instructions
If the order came from a storefront, compare the ordered items against available inventory or delivery capacity before marking it completed.
Review Customer Details
The customer panel shows name, email, and phone when available. Use it for fulfillment, follow-up, or support.
If customer details are incomplete, check the source checkout or storefront configuration. Missing customer fields may mean the checkout did not collect enough information.
Update Status
Use the status selector when the order moves through your fulfillment process. Typical status changes are:
- Pending while waiting for review or payment confirmation.
- Processing when the team is preparing the order.
- Completed when the order is fulfilled.
- Cancelled when the order should not continue.
- Refunded when money has been returned.
Keep status aligned with reality. Reports, customer support, and finance review depend on this field.
Generate Or Open The Invoice
If an order already has an invoice, open it from the invoice section. If no invoice is linked, use Generate Invoice when the order should become a finance record.
Before generating an invoice, confirm customer, items, tax, discount, and total. After generating the invoice, open it and review the invoice status before sending it to the customer.
Review Source
The source field helps explain where the order came from, such as a storefront or checkout link. Use source during troubleshooting so you know which public page, checkout, or campaign produced the order.