Create And Organize Folders
Use folders, breadcrumbs, and the sidebar to keep files organized.
Folders help your team keep workspace-level files tidy. Use them for broad organization, then attach important files to the exact record where people will need them.
Create A Folder
- Open Files.
- Choose Create folder from the sidebar or file manager actions.
- Enter a clear folder name.
- Select Create.
If you create a folder while another folder is open, the new folder is created inside the current folder.
Use names that will still make sense to another teammate later. Client names,
project names, fiscal years, departments, and document types are usually clearer
than vague names such as New, Stuff, or Final.
Create A Subfolder
Use subfolders for predictable groups, such as client deliverables, contracts, brand assets, or monthly receipts.
- Open the parent folder.
- Choose Create folder.
- Name the subfolder.
- Upload or move files into it.
Avoid creating deeply nested folders unless your team already follows that structure. Search, filters, and record attachments are often faster than opening many folder levels.
Before adding a new folder level, decide who will maintain it. A folder pattern that no one owns usually becomes a second archive beside the record attachments.
Move Between Folders
Use the folder sidebar or breadcrumb path to move around. Breadcrumbs show where you are and let you return to a parent folder without using the browser back button.
Move A File
- Open the file action menu.
- Select Move.
- Choose the destination folder, or choose the root location.
- Confirm the update.
Moving a file changes where it appears in the file manager. It does not change the original file contents.
Before moving a customer-facing file, check whether teammates expect it in the current folder. If the file is attached to a project, task, document, invoice, or customer record, open that record after moving the file and confirm the context still makes sense.
Delete A Folder
Delete folders only when the folder is no longer useful. If a folder contains important files, move those files somewhere else first.
Do not delete a folder just because files were attached to records. Attachments help people find files from a record, but the workspace file manager may still be the team's main archive.
Before deleting a folder, check whether it contains files linked from documents, projects, invoices, estimates, or customer records. Move or replace those files before removing the folder.
Folder Patterns
Common patterns include:
- By client for agencies and service teams.
- By project for delivery teams with many shared assets.
- By department for internal files such as HR, finance, legal, or marketing.
- By year or month for receipts, statements, and recurring exports.
- By document type for contracts, proposals, brand assets, or templates.
Pick one primary pattern and document it for the team. Mixing several patterns without a naming rule creates duplicate folders and makes search less reliable.
Use the same naming order consistently, such as Client - Project - Year or
Year - Department - Document Type. Consistent names make sorting and search
more predictable.
Cleanup Routine
Review folders periodically for:
- duplicate folders with slightly different names
- test uploads and draft files
- customer files that should be attached to records
- public-share links that should expire
- old versions that should be renamed, archived, or replaced