Review A Wiki Page
Open a wiki page, verify the content is current, and decide whether it should be edited, shared, or retired.
The wiki page view is where teammates read an internal process, checklist, or reference article. Use it as the source-of-truth screen before following or changing internal guidance.
Open A Wiki Page
- Open Knowledge Base.
- Search or browse to the page.
- Open the page.
- Review the title, content, links, and any embedded references.
If the page looks like a placeholder or does not load the expected content, confirm you opened the correct workspace and wiki page.
Check Whether The Page Is Current
Before following a wiki page, check:
- process owner;
- last reviewed note, if the team uses one;
- linked forms, files, templates, workflows, or settings;
- screenshots or examples;
- approval steps;
- customer-facing copy or policy language.
If the page affects finance, HR, security, support, or customer delivery, treat stale guidance as operational risk and update it before relying on it.
Decide Whether To Edit
Edit the page when a step is wrong, a link is broken, a screenshot is stale, or the process owner changed. Small fixes should be made immediately so the next reader does not repeat the same confusion.
If the process is under review, add a clear note near the top and link to the current decision owner. Do not leave future or disputed steps mixed into the main process.
Share The Right Page
When answering a repeated question, share the wiki page instead of rewriting the same answer in chat. Add a short note explaining the exact section to read.
If the wiki page does not answer the question clearly, update it first, then share the improved version.
Retire Or Replace Stale Pages
If the page is no longer valid, replace it with current guidance or mark it for retirement. Link to the replacement page so bookmarked links and old chat threads still point people toward the right process.
Do not keep outdated steps visible because they might be useful later. Move historical details into a clearly labeled note if the team still needs context.