Agiled AI
Fix problems with Agiled AI
What to do when Chat can't find something, a worker won't start, or work stops before it's done.
Start with the message on the page. It usually says what didn't work and what to do next.
Chat or a worker can't find a record
Agiled AI only sees what your role can see, in the workspace you're in.
- Open the record yourself to check it exists in this workspace and that you can open it.
- For a worker, open Edit › Advanced settings and check that Tools & access includes the right area, such as Finance for invoices.
- Ask again with the exact client, project or invoice name.
Start work is unavailable
- Read the message under the box. It says what's missing.
- If the worker is Draft or Paused, select Edit, set Availability to Ready for assignments and select Save changes.
- If the message says file work isn't turned on for your workspace, ask your workspace owner, or contact support.
A file won't attach
Use a text, PDF, Word, Excel, PowerPoint, CSV or image file, and follow the size or file-count message. Remove files the job doesn't need, and wait for uploads to finish before you start.
Work stopped with Could not complete
- Open the job in Work and read Activity to see where it stopped.
- Check whether any change you approved already went through.
- Select Retry with changes, correct the brief, and send it again.
You're done when the new attempt shows Ready for review.
Accept work is unavailable
Approve or reject every change under Workspace changes first. The job must also be Ready for review.
Good to know
- Editing a worker's instructions doesn't change work it already finished. Use Request changes on that job.
- When you contact support, include the link to the job, the worker's name, the message you saw and roughly when it happened. Don't include passwords or unrelated private files.